FAQ

All orders are packed and dispatched from Melbourne, Australia.

• In-stock orders are dispatched within 1–3 business days
  
• Orders placed on weekends or public holidays are processed the next business day
  
• During launches or busy periods, dispatch times may be slightly extended
  

If your order includes a Pre-Order item, your entire order will ship once all items are in stock (unless otherwise stated).

Shipping costs are calculated at checkout based on your location and selected shipping method.

Any free shipping offers will be clearly communicated on the website at the time of purchase.

Delivery timeframes begin once your order has been dispatched and are estimates only.

• Melbourne Metro – Standard Shipping: 1–3 business days
  
• Australia-wide – Standard Shipping: 3–7 business days
  
• Australia-wide – Express Shipping: 1–3 business days
  

All orders are shipped via Australia Post.

We currently ship within Australia only.

International shipping is not available at this time.

Yes — once your order has been dispatched, you’ll receive a confirmation email with Australia Post tracking details, so you can follow your delivery.

Please double-check your shipping address before placing your order, including street number, unit or apartment details, and company name where applicable. We recommend adding a mobile phone number so we can contact you quickly if needed.

Once an order is placed, changes cannot be made. Shipping labels are created automatically and cannot be amended once manifested.

For added delivery control, we recommend downloading the Australia Post app.

If Authority to Leave is selected at checkout, Sabel Laise is not responsible for parcels once they have been delivered to the nominated address. We recommend choosing a secure delivery location.

While we do our best to ensure timely delivery, delays may occur due to circumstances outside our control. If your parcel appears delayed or lost, please contact us and we’ll assist where possible.

Need help? Contact us over at customercare@sabellaise.com.au

We do not currently have an online returns portal.

To request a return or exchange, please email, customercare@sabellaise.com.au, with the following details:

• Your order number
  
• The item(s) you wish to return or exchange
  
• The reason for return
  

Please ensure your return email request is sent within 14 days of receiving your order.

We accept returns and exchanges within 14 days of parcel delivery, provided that items are:

• Unworn and unwashed
  
• In original condition
  
• With all tags attached
  
• Free from marks, makeup, deodorant, or damage
  

Items that do not meet these conditions may not be accepted.

Exchanges are subject to stock availability.

If the requested item is unavailable, a refund or store credit may be offered instead.

Customers are responsible for return shipping costs unless the item is deemed faulty. We recommend using a tracked shipping service, as Sabel Laise is not responsible for items lost in transit.

Approved refunds will be processed back to the original payment method once the returned item has been received and inspected.

Original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the item is deemed faulty. We recommend using a tracked shipping service, as Sabel Laise is not responsible for items lost in transit.

If you believe your item is faulty, please contact us at customercare@sabellaise.com.au with photos and your order number. Faults will be assessed in line with Australian Consumer Law.

Sale items may be excluded from returns or exchanges unless faulty. Any exclusions will be clearly noted at the time of purchase.

Just like our sleepwear, we’re designed to support you.

If you have any questions about your order, sizing, or returns, please email info@sabellaise.com.au and we’ll endeavour to get back to you within 24 hours (business days).